Customer Service

Exchange Policy

Furniture delivered and assembled are not returnable or exchangeable. Please contact the Customer Service Department at 6747 1818 (operating hours: 9am to 5pm) for any enquiries. 
In the event that the shipment of the purchased item is delayed or is suddenly out of stock, customers may request for a refund or an exchange of models.

Customers are strongly advised to check item(s) thoroughly at point of receipt of item(s) and notify the Customer Service Department and delivery crew immediately should there be a defect. Refunds are strictly based on a case by case basis.We will not accept requests for the return/exchange/refund of item(s) resulting from the misuse, abuse, normal wear/tear  and incorrect self-assembly. 

Free Delivery and Assembly

We hope to bring the best shopping experience to our customers as much as possible and so, delivery and assembly charges are on us, unless otherwise stated. Smaller and less complex items are usually 'Cash and Carry', so that you can enjoy your purchase immediately. 

To help us with better coordination, do let us know if you have any special delivery requests/conditions for e.g. no lifts available at the point of purchase. Also, do ensure that there is someone home to receive the items. 
We try our very best to meet every customer's needs and requests. Traffic and weather conditions are unpredictable and we seek your kind understanding should there be a slight delay in our delivery. But rest assured, should any unforeseen circumstance arise, our friendly customer service staff will keep you informed. 

Prices, Dimensions & Colours

We accept all major Credit cards, NETS and cash payments.

Prices on the website are updated and may change daily. Every effort is made to ensure that prices are correct, however customers should confirm the price of goods   at the time of making a purchase or placing their order with any of our V.Hive store.

Dimensions quoted are for guidance only: if size is crucial, especially on larger pieces you need to fit into particular spaces, please ensure that you obtain precise  measurements from any V.Hive store.

All products are subject to availability.

Colours and pictures may not be exact due to reproduction limitations and resolution settings of your computer.